A collection of free-to-download journal articles, working papers and research materials written by Professor Willcocks and Professor Lacity. Register with us to gain access and receive priority notification of new additions to the website.
Becoming Strategic with Intelligent Automation
Knowledge Capital Partners - April 2021
Dr John Hindle and Dr Leslie P Willcocks,
Hidden in Plain Sight: The Ghost in the Automation and Future of Work Debate
LSE Business Review Oct 2019
Leslie P Willcocks
Robotizing Global Financial Shared Services at Royal DSM
CAPCO Journal No.46, Nov 2017
Lacity, Willcocks & Craig
Smart Sourcing: Cognitive Automation at Zurich Insurance
Intelligent Sourcing Issue 4, winter 2017
Lacity, Willcocks & Gunkel
Reimagining Professional Services with Cognitive Technologies at KPMG
Pulse Jan/Feb 2017
Lacity, Babin & Willcocks
Reimagining Professional Services with Cognitive Technologies at KPMG
UMSL Working Paper 2017
Lacity
 - RPA & Shared Services, 2016_Page_01.jpg)
Robotic Process Automation: The Next Transformation Lever for Shared Services
The Outsourcing Unit Working Research Paper Series Paper 16/01 2016
Lacity & Willcocks
