A collection of free-to-download journal articles, working papers and research materials written by Professor Willcocks and Professor Lacity. Register with us to gain access and receive priority notification of new additions to the website.
![](downloads/Becoming strategic with IA.png)
Becoming Strategic with Intelligent Automation
Knowledge Capital Partners - April 2021
Dr John Hindle and Dr Leslie P Willcocks,
![](downloads/Hidden in Plain Sight - LSE Business Review.jpg)
Hidden in Plain Sight: The Ghost in the Automation and Future of Work Debate
LSE Business Review Oct 2019
Leslie P Willcocks
![](downloads/Capco Journal No46 - RPA & Rotal DSM, 2017_Page_01.jpg)
Robotizing Global Financial Shared Services at Royal DSM
CAPCO Journal No.46, Nov 2017
Lacity, Willcocks & Craig
![](downloads/IS Issue 4 - CA at Zurich Insurance, 2017_Page_1.jpg)
Smart Sourcing: Cognitive Automation at Zurich Insurance
Intelligent Sourcing Issue 4, winter 2017
Lacity, Willcocks & Gunkel
![](downloads/Pulse - SA Trends Now, Soon, Later, 2017_Page_1.jpg)
Reimagining Professional Services with Cognitive Technologies at KPMG
Pulse Jan/Feb 2017
Lacity, Babin & Willcocks
![](downloads/UMSL - KMPG and CA,2017_Page_01.jpg)
Reimagining Professional Services with Cognitive Technologies at KPMG
UMSL Working Paper 2017
Lacity
![](downloads/Digital McKinsey - The next acronym you need to know - RPA, 2016_Page_1.jpg)
![](downloads/Hays Journal, Issue 11 - Being Human, 2016_Page_1.jpg)
![](downloads/MISQEX - RPA at TelefonicaO2, 2016_Page_01.jpg)
![](downloads/OUWP(16.01) - RPA & Shared Services, 2016_Page_01.jpg)
Robotic Process Automation: The Next Transformation Lever for Shared Services
The Outsourcing Unit Working Research Paper Series Paper 16/01 2016
Lacity & Willcocks
![](downloads/TEBR - How Organisations Can Embrace Automation, 2016_Page_1.jpg)