A collection of free-to-download journal articles, working papers and research materials written by Professor Willcocks and Professor Lacity. Register with us to gain access and receive priority notification of new additions to the website.

Becoming Strategic with Intelligent Automation
Knowledge Capital Partners - April 2021
Dr John Hindle and Dr Leslie P Willcocks,
Robotizing Global Financial Shared Services at Royal DSM
CAPCO Journal No.46, Nov 2017
Lacity, Willcocks & Craig
Smart Sourcing: Cognitive Automation at Zurich Insurance
Intelligent Sourcing Issue 4, winter 2017
Lacity, Willcocks & Gunkel
The next acronym you need to know - RPA
Digital McKinsey, December 2016
Being Human
Hays Journal, Issue 11, 2016
Robotic Process Automation at Telefónica O2
MIS Quarterly Executive March 2016
Lacity & Willcocks
Robotic Process Automation: The Next Transformation Lever for Shared Services
The Outsourcing Unit Working Research Paper Series Paper 16/01 2016
Lacity & Willcocks
How Organisations Can Embrace Automation
European Business Review March/April 2016


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