Despite the massive hype surrounding robotic process automation, cognitive automation and artificial intelligence (AI), these emerging technologies are becoming more real, relevant and impactful every day.
Our objective on this website is to dispel myths and misinformation about risks and effective practices, through insightful, researched-based commentary that is independent, objective, rigorous, ahead of the learning curve, and highly practical.
We are also including the exciting and connected topic of Blockchain to the website - the system by which a record of transactions made in bitcoin or another cryptocurrency are maintained across several computers that are linked in a peer-to-peer network.
Whether you are an existing adopter of RPA, CA of Blockchain; thinking of moving in those directions; or just have a keen interest in educating yourself with where the various technologies technology are currently at, you can join us on the adventure that is: 'Automation and the Future of Work.'
Strategy is a much abused word in management, having a longer pedigree of hype than say… artificial intelligence. Strategy seeks to answer three fundamental questions for the organization: where are we now? Where do we want to be/must we be? And how do we get there? Enter robotic process automation (RPA). To become strategic, RPA needs to be significant in its impact on process improvement/change and business value, but also part of a larger automation and digital transformation plan tied to strategic business goals. READ MORE...
A weekly blog by either Leslie Willcocks or Mary Lacity covering specific areas of Service Automation in detail, often with critical commentary on recent media articles on the topic. A must-read section of the website to keep up to speed with the latest news on RPA, CA & AI.Read More
Find out more about the first three books in the expanding ‘Service Automation Library’ by Professors Leslie Willcocks and Mary Lacity – leading scholars in the field of workplace automation. Purchase the books directly from this site.Read More
A collection of free-to-download journal articles, working papers and research materials written by Professor Willcocks and Professor Lacity. Register with us to gain access and receive priority notification of new additions to the website.Read More